Shortage claims occur when Amazon reports receiving fewer units than what was shipped, while chargebacks are fees Amazon charges for various policy violations or operational issues. Both can significantly impact your seller account profitability.
Our team systematically investigates each claim, gathers supporting documentation, prepares compelling dispute cases, and manages the entire Amazon dispute process from submission to resolution.
We typically need shipping receipts, carrier tracking information, packing lists, invoices, and any relevant correspondence. Our team will guide you through the specific documentation required for each case.
The timeline varies depending on the complexity of the case and Amazon's response time. Typically, disputes can take 2-8 weeks to resolve, but we provide regular updates throughout the process.
Our experienced team maintains a high success rate through thorough case preparation, strategic dispute management, and deep understanding of Amazon's policies. We provide detailed reporting on all recovery efforts and outcomes.